Frequently Asked Questions
Q: What finishes do you offer?
Q. Where can I pickup my order?
A: Orders can be picked up from 2839 Nanaimo St (Laneway behind the blue house) by appointment Mondays 7pm-9:30pm and Thursdays 7pm-9:30pm. (Temporary parking in the laneway is ok)
Q. How much does shipping cost?
A: .Shipping costs vary based on weight of the product. As all of our legs are made using solid steel shipping can vary from $15 (+tax) for a set of small hairpins to over $80 for large flat steel. We ship using Canada Post to most provinces and FedEX ground service to certain areas where Canada Post may exceed desired transit times. We use Canada Post Regular Parcel service to the 3 Territories. Package size, weight, location and handling determine our posted shipping rates which are subject to change.
Q. Lifetime guarantee
A. We stand by our products, and customer happiness. Rest assured, when ordering our products we guarantee their quality and craftsmanship by offering a lifetime guarantee against manufacturer defects. If you experience any issues please contact us and we'll make sure you're taken care of quickly and efficiently. Thank you for your business!
Q. What are your lead-times?
Hairpin legs (Standard sizes - Raw Steel & Clear Coat)
1-7 business days
Hairpin legs (Custom sizes - Raw Steel & Clear Coat)
5-10 business days
Flat Steel & Tube Steel (Raw Steel & Clear Coat)
12-15 business days
All Powdercoated Items
12-18 business days
Lead-times are provided as estimates only and do vary on occasion. If special circumstances are required please check with us to make sure it is possible prior to placing your order by contacting us at 778-686-3876 or email@example.com
Q. Will my hairpin or flatsteel legs rust?
A. Protect your raw steel hairpin legs by applying any kind of clear sealer or wax treatment. You may also chose to paint your legs using a rust paint. If you'd like us to paint / powdercoat the legs for you, please contact us directly to discuss the options.
Q. Do you accept custom orders?
A. Yes, please email us with your order inquiry or call us directly to discuss your project.
Q. What size screws / hardware should I use?
A. We recommend using standard #8 screws for hairpin legs, and 1/4" hex lag screws for flat steel. The length and type of screw depends on the material you are mounting the legs to.
Q. Is your site safe and secure to order on?
A. Yes. We process all payments securely.
Q. What is your return/exchange policy?
A. Due to the custom nature of our product only standard hairpin legs (16" and 28" unfinished) can be exchanged for store credit all other hairpins and flat steel legs are final sale. Should you ever have an issue with a leg and need a replacement, we will happily replace a leg deemed to be defective at no charge.